Frequently Asked Questions
Find answers to common questions about our products, services, and processes
Type keywords like "OEM", "payment", "warranty" or "delivery" to find relevant questions
FAQ
10
Questions
1
Q: Do you provide OEM customization services?
A:
Yes, we do. OEM customization is available for the entire range of models. We can customize the logo, configuration and appearance according to your requirements, with full technical and production support throughout the process.
2
Q: Can you contact the suppliers directly?
A:
Yes, we can connect directly with the original suppliers. We will also assign a dedicated person to follow up the whole process to ensure smooth and uninterrupted communication.
3
Q: Can we provide one-stop transportation services for customers?
A:
Yes, we can. We have a professional delivery team. We offer global one-stop transportation services, including inland transportation, customs clearance, international shipping and door-to-door delivery, which is especially suitable for cross-border transportation in North and south America, easily handle the purchase of products and transportation.
4
Q: Which machine is suitable for your usage requirements?
A:
Just tell us your operation scenario, required tonnage and functions, and we will recommend the most suitable model with a professional plan.
5
Q: Are spare parts and after-sales services provided?
A:
Both are provided. Original spare parts are available for long-term supply.
6
Q: How can I place an order, and which payment methods are supported?
A:
Contact our sales team and confirm the order to place it. We support mainstream international payment methods such as T/T, PayPal. Flexible payment terms can be negotiated for large orders.
7
Q: Can I be shown around to view the machines on-site?
A:
Of course. You are welcome to visit our factory and exhibition hall to view the machines on-site at any time. Our staff will provide on-site demonstrations and operation explanations.
8
Q: What is the warranty policy for your products sold overseas?
A:
For products sold overseas, the whole machine has a 12-month warranty.
9
Q: How can I obtain technical support and training?
A:
We provide free online training and on-site guidance, as well as electronic technical manuals and operation videos for you to check and learn at any time.
10
Q: Are there any discounts for large purchase quantities?
A:
Yes, the more you buy, the bigger the discount. There are tiered discounts for bulk purchases, and we can also give additional benefits such as free spare parts and free technical training.
Browse by Category
OEM & Customization
2 questions
Ordering & Payment
2 questions
Shipping & Delivery
1 question
Support & Warranty
3 questions
Factory Visit
1 question
Products & Selection
1 question
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